Sunday, September 19, 2010

Death to Marco's!

There is a local Pizza chain named Marco's Pizza. I have ordered from them many times. Hell, I WORKED for them for a couple of years way back when.

I've been satisfactorially served by them every time I placed an order.

Until last Friday.

I called in an order for 2 small pizzas with sausage and extra cheese. The coupon for which was in my possession. I figured I'd eat a few pieces out of one pie, and bag the rest up for future consumption. I do that a lot.

I picked the pizzas up on my way home from work. I neglected to open the boxes to check them, as I almost always do. When I got home, the pizzas had no sausage. Boneheads.

I took them back. The store insisted that I had ordered only pizzas with cheeses. I was forced to wait 15 minutes while they remade them. I was not offered a refund, a discount, or even a coupon sheet.

I have eaten the last Marco's pizza I will ever eat. And I encourage the 3 readers of this blog to never order from Marco's, if it ever becomes available in your area.

One of the most common axioms of business is that it costs 6 times as much to replace a regular customer as it does to keep a regular customer. Good job, Marco's. And good luck replacing me.

Or anyone else I tell this story to...

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